Terms & Conditions
Terms of Service
Terms and conditions governing all chauffeured VIP transfer bookings with ProTransfer.
1. Fixed Fare Guarantee & Tolls
All quoted prices are per private vehicle (up to 6 passengers) with guaranteed fixed rates. Eurasia Tunnel, Bosphorus Bridges, and highway toll fees are 100% included in the agreed fare.
2. Flight Tracking & Waiting Time
For airport arrivals, your flight is monitored live. Chauffeurs adjust pickup times accordingly with complimentary waiting periods. There are no penalty charges for delayed flights.
3. Cancellations & Amendments
You may cancel or amend your booking free of charge by notifying us via WhatsApp or phone at least 3 hours prior to the scheduled pickup time.
4. Payment Options
Payment can be made directly to the chauffeur upon arrival in cash (TRY, USD, EUR, GBP) or via credit card. No advance deposit is required.